Refund Policy

At Romilt London, we aim to ensure that you are completely satisfied with your purchase. If you are not entirely happy, our Refund Policy provides details on how to return items and request a refund. Please read this policy carefully as it contains important information regarding returns and refunds.

1. Returns Eligibility

You have the right to return your items within 14 days of receiving your order, as per the UK Consumer Contracts Regulations.

To be eligible for a refund:

• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase (e.g., order confirmation or receipt) must be provided.

Non-Returnable Items:
For hygiene reasons, the following items are non-returnable unless they are faulty or damaged:

• Earrings

2. How to Initiate a Return

To start a return, please contact us at info@romilt.uk with the following details:

• Your order number
• The items you wish to return
• The reason for the return

We will respond within 5 business days with instructions on how to proceed.

3. Return Shipping

• Customers are responsible for the cost of returning items unless the product is faulty or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned items.
• For faulty or incorrect items, we will reimburse return shipping costs upon confirmation of the issue.

4. Import Fees, Duties, and Taxes (International Orders)

• For international orders, any import fees, duties, or taxes paid to your local customs authority are non-refundable, as these charges are outside our control.
• If you are returning an item internationally, please ensure all necessary customs paperwork is correctly completed to avoid delays or additional charges.

5. Refunds Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 14 business days.
• Shipping costs from the original order are non-refundable unless the item was faulty or incorrect.

6. Faulty or Damaged Items

If your product, including earrings, is faulty or damaged on arrival, please contact us at info@romilt.uk within 30 days of receipt. We will arrange for a replacement or refund as appropriate.

7. Contact Information

For any questions regarding our Refund Policy, please contact us at:

Romilt London Ltd.

Email: info@romilt.uk

Address: 11 Poulton Court, Victoria Road London W3 6EJ