Welcome to Romilt London. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree, please refrain from using our website.

1. Definitions

• "We", "us", "our" refers to Romilt London Ltd, a company registered in the United Kingdom, with a registered office at 11 Poulton Court, Victoria Road, London W3 6EJ.
• "You" refers to the customer or user of our website.
• "Website" refers to our Shopify-powered website: www.romilt.uk

2. General Information

• By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.
• These Terms apply to all sales made through our website. Please read them carefully before placing an order.

3. Products and Pricing

• All products are subject to availability.
• Prices are listed in pound(£) and include applicable taxes. Shipping costs are calculated and displayed during checkout.
• We aim to ensure product descriptions and prices are accurate but cannot guarantee the website will be error-free. If errors occur, we reserve the right to correct them and contact you for confirmation before proceeding with your order.

4. Orders and Payment

• By placing an order, you confirm that all information provided is accurate and that you are authorised to use the payment method provided.
• Payments are securely processed via Shopify's payment platform.
• Once your order is placed, you will receive an email acknowledgment. The contract is formed only when we dispatch the goods.

5. Delivery and Shipping

• We aim to dispatch orders within 2 working day, provided items are in stock.
• Shipping times are estimates and may vary. We are not responsible for delays caused by carriers or customs.
• Risk of loss or damage passes to you upon delivery.

6. Returns and Refunds

• You may return products within 14 days of receiving your order, provided they are unused, undamaged, and in their original packaging.
• Custom or personalised items are non-refundable unless defective.
• To initiate a return, please contact us at info@romilt.uk

7. Intellectual Property

• All content on our website, including images, designs, and text, is our property or licensed to us.
• You may not reproduce, distribute, or otherwise use our content without prior written consent.

8. Limitation of Liability

• We are not liable for indirect or consequential losses arising from the use of our website or products.
• Our total liability is limited to the amount paid for the goods purchased.

9. Privacy

• Your personal data is handled in accordance with our Privacy Policy.

10. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

• We reserve the right to update these Terms at any time. Updates will be posted on this page, and your continued use of the website signifies acceptance.

12. Contact Information

If you have any questions, please contact us at:

Romilt London Ltd.
Email: info@romilt.uk
Address: 11 Poulton Court, Victoria Road London W3 6EJ